Frequently Asked Questions

Here at Medellin Airport Transfer we are always here to help you with anything that you may need. If you want to find out more information about the services that we offer, the city of Medellin or anything else, please don’t hesitate to contact us today.

When your booking has been confirmed you will receive a booking confirmation at your given email address. Here you will see the confirmation of all the details that you gave us, including pick up address and time.
If you cancel 24 hours before your scheduled pickup time you will receive 90% of your money back. A 10% deposit will not be returned. Unfortunately, any cancellation within 24 hours of your scheduled pickup will not be refunded.
In the rare occurrence that your driver is late or not in the arrivals hall you can easily contact us via the whatsapp number that we provide each of our clients. You will find this number in your confirmation email.
If your flight is cancelled our drivers will still be there, waiting for you in the arrivals hall when the next flight comes in. We will even wait for the next one if that has been cancelled too!
Our drivers work with a mobile application that tracks all of our client’s flights. This means that if your flight is delayed we will already know about it. So, even if you flight arrives late, your driver will still be there waiting for you.
Your driver will be waiting for you in the arrivals hall holding a board clearly displaying your name. You will then be taken to your awaiting vehicle.
Most of our drivers don’t speak English but this shouldn’t be any problem. Before you arrive, the driver will already know your name, your flight details, where you’re staying in Medellin and how to get you there safely. If you do think you will need an English speaking driver, feel free to contact us after booking and we will do our best to find one for your pick up!
JMC Airport is not actually in Medellin. It is 50 km away in the small city of Rio Negro. The journey takes around 1 hour in a car, so having comfortable seats and air conditioning is a big benefit! Once you see the view 1 hour is not enough to take it all in!
Standard taxis are available at the airport, but the vehicles are usually old fashioned and the drivers do not speak any English. Instances of violence and unfair pricing are also heard of. In contrast, Medellin Airport Transport provides clean, safe and modern vehicles, professional and bilingual drivers, no cash transaction, pre-determined price and drop off/pick up address and much more. We ensure that your journey is as comfortable and pleasurable and possible.